How to enable Storware Backup & Recovery DEBUG mode

Quite often support will ask for debug logs for more in-depth troubleshooting. In order to do that, follow the steps below.

Storware Backup & Recovery Node

1. Edit /opt/vprotect/log4j2-node.xml change INFO to DEBUG in <Property name="logLevel">...</Property> tag

2. Restart Storware Backup & Recovery-node service:

   systemctl restart vprotect-node

3. Proceed with operations that need to be logged.

4. Then collect logs from /opt/vprotect/logs/<NODE_NAME> directory.

Storware Backup & Recovery Server

1. Edit /opt/vprotect/log4j2-server.xml change INFO to DEBUG in <Root level="..."> tag

2. Restart Storware Backup & Recovery-server service:

   systemctl restart vprotect-server

3. Proceed with operations that need to be logged.

4. Then collect logs from /opt/vprotect/logs/api and /opt/vprotect/logs/appserver directories.

Storware Backup & Recovery Cloud Agent

1. Edit /opt/vprotect/cloudagent/AgentConfig.json file (on the node system) and add below line to the “logs” section:

   "level": "DEBUG"

2. The file should look like that, after the changes:

   {
   "agent": {
           "logs":{
                   "path": "../logs/cloudagent",
                   "level": "DEBUG"
           }
   },
   "server": {
       "address": "localhost:8383",
   }
   }

3. Restart Storware Backup & Recovery-node service:

   systemctl restart vprotect-node

4. Proceed with operations that need to be logged.

5. Then collect logs from /opt/vprotect/logs/cloudagent directory.

Tape manager

1. Edit /opt/vprotect/tapemanager/config/application.properties file on the host where tape manager is installed. Change quarkus.log.level parameter to DEBUG:

   quarkus.log.level=DEBUG

2. The file should look like that, after the changes:

   #Logger
   quarkus.log.level=DEBUG
   quarkus.log.min-level=DEBUG
   quarkus.log.file.rotation.max-file-size=5M
   quarkus.log.file.rotation.max-backup-index=10
   quarkus.log.file.rotation.file-suffix=.yyyy-MM-dd

3. Restart sbr-tape-manager service:

   systemctl restart sbr-tape-manager

4. You can find logs in /opt/vprotect/logs/tapemanager directory.