How to enable Storware Backup & Recovery DEBUG mode

Quite often support will ask for debug logs for more in-depth troubleshooting. In order to do that, follow the steps below.

Storware Backup & Recovery Node

  1. 1.
    Edit /opt/vprotect/log4j2-node.xml change INFO to DEBUG in <Property name="logLevel">...</Property> tag
  2. 2.
    Restart Storware Backup & Recovery-node service:
    systemctl restart vprotect-node
  3. 3.
    Proceed with operations that need to be logged.
  4. 4.
    Then collect logs from /opt/vprotect/logs/<NODE_NAME> directory.

Storware Backup & Recovery Server

  1. 1.
    Edit /opt/vprotect/log4j2-server.xml change INFO to DEBUG in <Root level="..."> tag
  2. 2.
    Restart Storware Backup & Recovery-server service:
    systemctl restart vprotect-server
  3. 3.
    Proceed with operations that need to be logged.
  4. 4.
    Then collect logs from /opt/vprotect/logs/api and /opt/vprotect/logs/appserver directories.

Storware Backup & Recovery Cloud Agent

  1. 1.
    Edit /opt/vprotect/cloudagent/AgentConfig.json file (on the node system) and add below line to the “logs” section:
    "level": "DEBUG"
  2. 2.
    The file should look like that, after the changes:
    {
    "agent": {
    "logs":{
    "path": "../logs/cloudagent",
    "level": "DEBUG"
    }
    },
    "server": {
    "address": "localhost:8383",
    }
    }
  3. 3.
    Restart Storware Backup & Recovery-node service:
    systemctl restart vprotect-node
  4. 4.
    Proceed with operations that need to be logged.
  5. 5.
    Then collect logs from /opt/vprotect/logs/cloudagent directory.

Tape manager

  1. 1.
    Edit /opt/vprotect/config/application.properties file on the host where tape manager is installed. Change quarkus.log.level parameter to DEBUG:
    quarkus.log.level=DEBUG
  2. 2.
    The file should look like that, after the changes:
    #Logger
    quarkus.log.level=DEBUG
    quarkus.log.min-level=DEBUG
    quarkus.log.file.rotation.max-file-size=5M
    quarkus.log.file.rotation.max-backup-index=10
    quarkus.log.file.rotation.file-suffix=.yyyy-MM-dd
  3. 3.
    Restart sbr-tape-manager service:
    systemctl restart sbr-tape-manager
  4. 4.
    You can find logs in /opt/vprotect/logs/tm directory.