Known software issues and limitations
Issue ID
Product feature
Task cancellation
Task cancellation process will not reflect in immediate task failure - task state will be changed to cancelled and only when engine checks for it's state again it will initiate cancellation operation - some platforms may require even data transfer to complete before
Allow task to cancel and fail gracefully - this will allow vProtect to clean up temporary artifacts. If you click again task will be forced to be removed from the queue and artifacts such as snapshots will be removed as a part of daily snapshot cleanup job. In general avoid forced removal of tasks.
Storage usage statistics
Storage statistics are updated after each backup or clean old backups job - this data may not be up-to-date all the time
To have current storage usage updated you can invoke Clean Old backups job from Backup Destinations tab
Pre/post access storage command execution
Complete command cannot be provided as a single string. Commands need to have their arguments provided as separate entries (by clicking Add command arg button). Commands are directly executed using OS-level calls so shell operators are not supported directly.
To use shell-specific operators/commands etc., execute commands with 3 command arguments /bin/bash, -c, your command-with-all-arguments-and-shell-operators
Tasks stuck in the queue in Queued state
Tasks will be usually be executed according to the limits set on the node and only if the node is running and has available space on the staging
Verify node has available space in the staging space path - there should be a warning message in vprotect_daemon.log
OpenStack backup using disk attachment
OpenStack with disk-attachment backup strategy (cinder) - 3.9.2 only supports Ceph RBD as a storage backend
KVM stand-alone - disk formats
VMs being backed up must have virtual disks as QCOW2/RAW files or LVM volumes
KVM stand-alone - snapshots
Snapshots on KVM hypervisors are made using libvirt (QCOW2/RAW files) or LVM snapshots and are created per-volume basis; this operation may not be atomic if multiple drives are used
Make sure data in the VM (especially file systems reside on as few disks as possible to lower the risks of the data inconsistency) or try to use pre-post remote command execution to quiesce application before a snapshot is done
KVM standalone incremental backup on QCOW2
Incremental backups will be performed only on running VMs. libvirt doesn't allow block commit on a power-down VM so snapshot wouldn't be removed.
Full backup will be performed instead
Backup providers path
Backup provider's paths must be mounted and available ahead - you should provide path just to the mount point, without any protocol specification
Mount remote file systems first and make sure these are available all the time - in vProtect configuration please provide just locally available mount point
Backups marked as Success (removed)
When the backup completes or when clean old backups job is performed vProtect marks non-present backups as removed (if any of the files that were a part of the backup is not present). This may also happen if your storage was not available temporarily.
Make sure storage and all of the files are available and run the Clean Old Backups job - this job also attempts to sync files present in the backup provider again with the database - if all files for a particular backup are found again (and all previous backups that this particular backups depends on also are present) it will have the status of Success again
Hypervisor storage usage statistics
Restore may fail due to insufficient storage space in Hypervisor Storage used as a target because of usage information that is not up to date. Usage statistics are updated only with inventory synchronization job
Run Inventory Synchronization job again on your hypervisor (or manager) to update storage statistics and try to restore again.
RHV - SSH transfer rate drops after some time
SSH transfer rate may drop in some environments when used intensively over a longer time.
If possible and when the network used for transfers is trusted, please use the netcat option to transfer files outside of the SSH channel
AWS EC2 - AMIs left in the account
For AWS EC2 some instances require the original base image to be restored - this is especially true for Windows-based clients where license relates to the original disk image. If an image is not left, vProtect can only restore such guests by creating a new one from the new image (as a root device) that is available and attach data volumes. AMIs are kept as long as the particular backup is going to use them and will be removed together.
For such guests, we recommend to enable Windows (or Linux) image required option in your Hypervisor Manager details
AWS additional costs
Notice that vProtect needs sometimes to transfer EBS volumes between AZ if it resides in a different AZ then the node - AWS charges for intra-AZ transfers
Recommended deployment is in the same AZ as the VMs that node is going to protect to limit the number of transfers
Node tasks limits
The number of concurrent tasks are configured in the Node Configuration -> Tasks section. These limits apply to all nodes that use this particular configuration. Currently, there is no global setting to limit the number of tasks for all of the nodes in the environment.
To limit the number of tasks globally, reduce numbers in individual node configurations.
Hypervisor-specific settings in Node Configuration
All of the configuration parameters in the Hypervisors tab in Node Configuration are applied to all nodes with this configuration - regardless of which hypervisor it is attached to. This implies that Proxmox settings such as compression will have to be the same on all hypervisors handled by nodes having the same configuration assigned will have to be the same on all of these hypervisors.
To use these settings with different values for some hypervisors you need to assign separate nodes and define separate node configurations. Finally, assign separate nodes for these hypervisors.
Inventory synchronization - duplicated UUID
In some cases, it may happen that the same storage was previously detected with a different setup and remained in the database.
Remove unused hypervisor storage and try to invoke inventory synchronization again.
Estimated backup size of policy
The estimated backup size of a policy is computed based only on a known backup sizes and extrapolated to the rest of the VMs in the group. This implies that estimation will use the average backup size and multiply it by the number of all VMs in the group. Even though disk sizes are known it is not always the same as the size of the backups (especially considering compression or the fact that some strategies require chains of backup deltas to be exported)
Wait a longer period of time, once more and more backups are completed this estimation will be closer to real value.
Citrix Hypervisor/ xcp-ng - transfers
Transfer NIC is not used in incremental backups when CBT strategy is invoked - Citrix/xcp-ng may require NBD to be exposed by the master - so vProtect has to read from the address provided by the CBT mechanism in order to connect to the NBD device. Also in some cases, data can only be transferred from the master host (especially when it is powered down)
Allow network traffic between all hypervisors and corresponding nodes in the same pool, as sometimes actual transfer may occur from the master host instead of the one which hosts VM.
Last modified 7mo ago
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